When will I receive my order?
Orders are processed within 3–5 business days. We ship every Wednesday and Saturday, so your order will go out on the next available ship day after it's processed.
Once your order is packed and on its way, you'll receive tracking information straight to your inbox. Can't find it? Check your spam folder — or reach out to us at info@anaisaccessories.com and we'll be happy to help!
Do you accept returns?
We want you to love every piece you receive! All sales are final and we do not accept returns or issue refunds — but we've got you covered if something arrives damaged.
If your item arrives in damaged condition, please contact us within 3 business days of receiving your order. To be eligible, your item must be unworn and unused, with tags attached and in its original packaging. You'll also need your receipt or proof of purchase.
To start a damage claim, email us at info@anaisaccessories.com. If your claim is approved, we'll send you a prepaid return shipping label along with instructions on where to send your package. Please note: items sent back without prior approval will not be accepted.
Have questions? We're always here — reach out anytime at info@anaisaccessories.com. 💛
You can also review our full policy here: anaisaccessories.com/policies/refund-policy.